Frequently Asked Questions

Delivery

What courier do you use for deliveries?

We use US Postal Service and FedEx to send most of our US and International orders.
The Psychic Link reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How long does it take for home delivery?

We currently offer 3 types of delivery service :standard delivery for US deliveries in approximately 4-6 working days; Priority Mail Service for both US and International deliveries 2-3 working days for Domestic shipments and 5-10 working days for International Delivery; Premium Next Day from UPS.

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day.

I haven’t received an email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is placed. Please check all folders including your junk folder as it will come from a noreply email address. To ensure emails reach you, add the domain thepsychiclink.com to your safe senders list. 

Do I have to pay Customs & import charges if I live outside of the US?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

The customs department of my country have asked me for further information. What should I do?

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Payments

I'm new, how do I order?

At The Psychic Link we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to have an idea of what you are trying to achieve or the name of the product you are looking for.
Our comprehensive catalog system will search all of our available products and list them for you to choose. Once you have found your product(s) click on the add to cart icon. Once you have added product(s) to cart you can then  go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be sent to you.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

How do I apply a coupon code?

You can add a valid coupon code in the Basket.

Can I use a different payment method?

Yes. You can use PayPal or Venmo

Which credit cards do you accept?

We currently accept the following credit cards – MasterCard, VISA, American Express and Discover.

Products

Can I make an order over the phone?

Yes, telephone 407-674-2062, our specialist team is available to take your order 9am to 6 pm Monday to Fridays we are closed  on the weekend..

It says out of stock on your website. How long will it take to get in?

items which are ‘Out of Stock’ vary in timescales.  To get an estimate time please send an email through our Contact Us page or call us at 407 674-2062.

Your Order

Where is my order?

Most of our deliveries are sent via US Postal Service and UPS you will receive an automated email with the tracking number of your order once it has shipped. You can also find the tracking number on your order in My Account

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

Refunds and Returns

How do I return an item?

Unfortunately we do not accept returns. All products are as is due to the nature of the products. Spiritual products cannot be restocked.

What do I do if I have received a damaged item?

At The Psychic Link we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to orders@thepsychiclink.com. Make sure you include your order number and images of the parcel you received it in and images of all damaged products. Use the subject line “Damaged Product” when sending your email.

Who pays for return postage?

Due to the nature of our business, spiritual products cannot be returned.